Terms of Service

Acceptance of Terms

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of our services, including customers, trial users, and visitors to our website.

Service Description

AlignIQ Platform provides AI-powered IT asset inventory reconciliation services, including:

• Automated data reconciliation across multiple IT systems
• Asset inventory management and reporting
• Integration with third-party IT management tools
• Analytics and insights dashboards
• API access and custom integrations
• Professional services and support

Account Registration and Eligibility

To use our services, you must:

• Be at least 18 years old and have the legal capacity to enter into contracts
• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Be responsible for maintaining the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account, whether authorized by you or not.

Subscription Plans and Billing

Our services are offered through various subscription plans with different features and usage limits:

• Billing Cycles: Monthly or annual billing as selected during signup
• Payment Terms: Payment is due in advance for each billing period
• Price Changes: We may modify pricing with 30 days' notice
• Taxes: You are responsible for applicable taxes
• Late Payments: Service may be suspended for overdue accounts

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws, regulations, or third-party rights
• Use our services to transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt our services or servers
• Use automated tools to access our services without permission
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute our services without authorization

Data Ownership and Processing

You retain ownership of all data you upload to our platform ("Customer Data"). We process Customer Data solely to provide our services:

• Your Rights: You own and control your Customer Data
• Our Role: We act as a data processor under applicable privacy laws
• Data Security: We implement appropriate security measures to protect your data
• Data Portability: You can export your data at any time
• Data Deletion: We will delete your data upon account termination as requested

Intellectual Property Rights

The AlignIQ Platform, including all software, content, and materials, is protected by intellectual property laws:

• Our IP: We retain all rights to our platform, algorithms, and proprietary technology
• License to You: We grant you a limited, non-exclusive license to use our services
• Your IP: You retain rights to your Customer Data and any content you create
• Feedback: Any feedback you provide may be used by us without restriction

Service Availability and Support

We strive to provide reliable service availability and comprehensive support:

• Uptime Target: 99.9% uptime for our core services
• Maintenance: Scheduled maintenance will be announced in advance
• Support Channels: Email, phone, and in-platform support
• Response Times: Vary by subscription plan and issue severity
• Service Credits: Available for significant service disruptions

Cancellation and Termination

Either party may terminate this agreement under certain circumstances:

• Your Right to Cancel: You may cancel your subscription at any time
• Refund Policy: No refunds for partial billing periods
• Termination for Cause: We may terminate for violations of these Terms
• Effect of Termination: Access to services will cease upon termination
• Data Retention: We will retain your data for 30 days after termination

Limitation of Liability

To the maximum extent permitted by law, our liability is limited as follows:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not warrant that our services will be error-free or uninterrupted
• Some jurisdictions do not allow limitation of liability, so these limits may not apply to you

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services in violation of these Terms
• Your Customer Data or any content you submit
• Your violation of any third-party rights
• Any negligent or wrongful conduct by you or your users

Dispute Resolution

Any disputes arising from these Terms will be resolved as follows:

• Governing Law: These Terms are governed by the laws of Ontario, Canada
• Jurisdiction: Courts of Toronto, Ontario have exclusive jurisdiction
• Arbitration: Certain disputes may be subject to binding arbitration
• Class Action Waiver: You waive the right to participate in class actions

Compliance and Certifications

We maintain various compliance certifications and standards:

• SOC 2 Type II certification for security and availability
• GDPR compliance for European data protection
• ISO 27001 information security management
• Regular third-party security audits and penetration testing

Modifications to Terms

We may modify these Terms from time to time. When we do:

• We will provide at least 30 days' notice of material changes
• Notice will be sent via email and posted on our website
• Continued use of our services constitutes acceptance of modified Terms
• If you disagree with changes, you may terminate your account

General Provisions

Additional terms that apply to this agreement:

• Entire Agreement: These Terms constitute the entire agreement between us
• Severability: If any provision is invalid, the remainder remains in effect
• Waiver: Failure to enforce any provision does not constitute a waiver
• Assignment: You may not assign these Terms without our consent
• Force Majeure: Neither party is liable for delays due to circumstances beyond their control

Contact Information

If you have questions about these Terms of Service, please contact us: